Services

Effective communication is the heartbeat of every successful organisation. However, organisations are often challenged with meeting the various communication needs of their staff. This workshop on “The Art of Effective Internal Communication” equips employees with the skills to communicate effectively, thereby enhancing internal communication, boosting employee morale, fostering collaboration and strengthening organisational culture and success.

Organisations and companies have several external stakeholders including customers/clients, the media, investors and the public, and these stakeholders play a critical role in their success. They are required to communicate effectively with their external stakeholders to achieve their goals and to be competitive in the marketplace. This workshop on “Mastering Powerful External Communication” gives organisations the tools to understand the importance of external communication, craft persuasive messages and employ suitable channels to strengthen relationships with their various stakeholders.

Many views about the benefits and drawbacks of Artificial Intelligence (AI) are often touted. Some advocates highlight its efficiency, improved productivity and cost savings while critics speak of the lack of creativity and ethics as users pretend that the work created by AI is theirs. We at Novel Touch, collaborate with an AI expert on an AI in Business Writing Workshop, to train participants in its effective and ethical use in Business Writing, using good prompts, its assistance in brainstorming, creating structure and in revising and polishing content. The preparation of reports, letters, emails, press releases, speeches is enhanced with the appropriate use of AI.

Customer Service Excellence is a worthwhile investment as it reaps many rewards for companies. Our Customer Service Excellence Workshop highlights the exceptional role that customer service excellence plays in business success. It equips employees with critical skills for great customer interactions and strong relationships that foster customer satisfaction and help companies thrive in this competitive landscape.

Effective leadership largely depends on great teams, coworkers who are engaged and who strive for high goals based on a shared purpose. Investing in workshops that help build strong teams is, therefore, a prerequisite for organisational success. We at Novel Touch, offer a Team Building Workshop that demonstrates the importance of team building in business, for effective leadership and enhanced productivity, and to foster a positive corporate culture.

Leadership skills need to be developed and honed for organisations to perform optimally. We at Novel Touch implement a Supervisory and Managerial Training Workshop to facilitate effective supervision and management, and skilful leadership. A variety of topics, ranging from the human resource function to effective communication, delegation, and coaching to performance management is explored, thus enabling supervisors and managers to sharpen their skills.

As a former Senior Tourism Projects Officer who has had training in Destination Management and Sustainable Tourism Development, as well as led sessions on Sustainable Practices for Competitive Advantage, Mrs. Morton-Thomas is equipped to lead trainees in the tools necessary to adopt sustainability as their modus operandi in all aspects of their work. The Tourism and Sustainability Workshop would help guide tourism officers in effective collaboration, the importance of environmental stewardship, the need to involve local communities and enhance livelihoods in their various projects. This workshop would also assist them in implementing projects that help to advance the Sustainable Island State Agenda (SISA) of St. Kitts and Nevis.